Our Policy
Please read through our policy, should anything be unclear, please contact us.
The policies stated here operates as terms when purchasing services, and so to stipulates and outlines the policy regarding payments, purchasing and operation of services.
All services will be explained before any purchase is made, should anything be unclear it is the responsibility of the client to ask for clarification before purchase. Should any expectations the client might have after payment, that was not discussed before hand be expected, it is not the responsibility of Rightway Studios, it’s owner, employees, contractors or representatives to meet those expectations.
When purchasing a website from us, you agree to that website be designed and built by Rightway Studios, that the website be hosted on the server of our choosing and linked to the domain that was decided upon beforehand. The client understands that they are responsible for the cost of hosting the website, and should it be agreed that Rightway Studio manage the website, that the client is responsible for the outstanding fees agreed upon.
“the work” is defined as any service or product produced for the client based on the scope of work agreed on by both the client, Rightway Studios, it’s owner, employees, contractors or representatives. This includes but is not limited to: web development, hosting, logo designs, post designs, etc.
In the event where a deposit was paid (70% of full amount required), or a partial payment was made towards the quoted amount for the specific project/s, the outstanding amount is to be paid no later than 7 days after completion of the project, unless otherwise arranged. The completion of the project is defined as the completion of the quoted for work and expressed satisfaction by the client to the desired scope as agreed upon (in writing). However, should attempts be made after completion of the project, seeking the approval of satisfaction of the client to the completion of the quoted for work (within the scope agreed upon), no more than 7 days after completion, and the client is reluctant to agree, makes no effort to respond or voice objections, Rightway Studios, it’s owner, employees, contractors or representatives reserve the right to withhold “the work” or refuse services (web development, hosting, etc), or pursue legal action against said client if “the work” is being used before full payment was made.
A Monthly invoice will be sent to the client stating the fees owed and will state what the fees entail. The client has the right to decline website management of their website, however since hosting of their website is essential to keeping the website online, hosting costs and domain renewal costs are the responsibility of the client. We reserve the right to charge a 10% late payment fee on the outstanding balance, and is stipulated on each quote and invoice.
All fee’s are discussed before hand and any changes to those fees are communicated 1 calendar month ahead of time. Rightway Studios, it’s owner, representatives and employees, have the right to refuse any service, unless bound by contract, including verbal, if payment was made. No services will be rendered if no payment has been made, unless agreed upon ahead of time. These services include but are not limited to, web development, hosting, design and website management.
When the client receives an invoice or quote, and the payment is made, the client agrees to the terms stated in this policy, the link to this policy is stated on every invoice and quote issued by Rightway Studio.
We do not take responsibility for promises or contracts entered into by any party that is not a representative of Rightway Studio. We reserve the right to take any website offline should hosting fees not be paid by the client. Should the full amount not be settled after web development services were rendered, we reserve the right to take or keep the website offline, until such time that the outstanding amount is settled. In terms of hosting fees, should the fees owed not be paid on or before the last day of each month, we reserve the right to suspend the account, ie. take the website offline, notices will be sent to the client up on such time and should the outstanding balance not be settled 5 days after the due date has past, we reserve the right to cancel the client account, ie. remove the website from the server. We reserve the right to dictate our own prices and fees for services provided.
The client will have access to the website files and a download link will be sent where they can then download their website files. Should they require a transfer of their domain, we will approve the transfer of that domain, if the client has made payment towards the domain in question, any transfer fees of said domain is the responsibility of the client. Should the client account be cancelled due to payment failure or up on written request of the client (one calendar month ahead of time), a re-upload fee of the website as well as a re-initialization fee of the hosting for that website will be charged.
Rightway Studio, it’s owner, representatives, contractors or employees, do not take responsibility or is not associated with any information displayed on client websites, in posts or ads unless otherwise stated.
Legal:
Rightway Studio, it’s owner, representatives, contractors and employees, aim to provide our services and conduct business lawfully as per the laws and constitution of South Africa, therefor, should we be made aware of any information of illegal or questionable practices by a person or business we provide services to, we will suspend “these services” and will corporate fully with any lawful investigations concerning these practices.
We reserve the right to per-sue any legal activity against any parties, should contractual obligations not be met.
As of April 1st 2024, we will no longer be accepting monthly payments via Direct Bank Deposits or via Electronic Funds Transfers (EFT).
In an attempt to combat losses sustained due to project timeline delays, excess resources allocated on payment recovery, to keep our fee’s as low as possible and to keep operation costs down, all monthly payments will be done via recurring billing. We reserve the right to choose a payment collections service for recurring billing.
The client will receive a payment link with their next monthly invoice or to those clients that have yet to pay the monthly fee’s, to which after payment was made via the payment link provided, recurring billing of monthly fee’s will be activated. The client agrees to recurring billing when payment is made via the payment link provided. Payment via the link provided to be made on or before the 5th of the Month.
Should the 1st payment attempt fail, two more attempts will be made (once per day after the 1st payment failure). Should all three payment attempts fail, services provided to the client by Rightway Studio, will be suspended, this includes but is not limited to website management, web hosting, etc. The client will be notified of the suspension and should no attempt be made by the client to make the outstanding payment, the policy on cancellation as stated above will come into effect.
It is the responsibility of the client to ensure adequate funds are available for recurring billing. The client reserves the right to cancel the provided services, one calendar month in advance.
Should the client wish not proceed with recurring billing for services provided by Rightway Studio, services will continue to run until the last day of the month, if payment was made for that month or cancelled immediately if payment has not been made for the following month.
Please take note of the following policy updates that includes terms of service
changes. These updates and changes outline how services such as but is not limited to web development, hosting and design projects will be approached and billed. Our full policy can be found at www.rightwaystudio.co.za/policy
Business hours are from 09:00am to 17:00pm Mon to Friday, during these times, requests can be sent via the following channels: Whatsapp, Text, Phone calls and email, all of these methods of contact can be found on our website at www.rightwaystudio.co.za. Non-urgent Requests made outside of business hours should be sent via our email address to info@rightwaystudio.co.za. Urgent Requests however can still be sent via all channels listed. The urgency of the request will be evaluated by us.
Billing and After hours:
Billing:
Should any requests made outside of business hours, that are non-urgent, and the channels other than email is used, the client will be billed per hour to the value of R150p/h, where the first hour is billed for the full hour. These additional charges will
be added to the next monthly invoice. Should these charges not be paid in full, “the client” will be notified of their account suspension as per our policy. As per the previous policy update sent on April 1st 2024, all clients will now be required to pay via a payment link, which will set up automatic monthly recurring billings. Should “the client” wish not to pay via this method, we reserve the right to cancel their account.
Cancellations:
As stated in our policy as well as on monthly invoices, a period of 1 calendar month notice is to be given, should “the client” wish to cancel their services. Should short notice or no notice be given, a cancellation fee of R250 will be billed. Should this fee not be paid, we reserve the right to hold on to the domain and website files, until such time where the outstanding amount is paid in full. We also reserve the right to take any legal action for the outstanding fee’s and/or in situations where “the client” attempts to use any material that is not paid for in full, which includes trying to transfer the domain should fee’s be outstanding.